Terms and Conditions


ACCEPTANCE OF ENROLMENT


We will respond to your application within 5 working days from completing the registration form. A confirmation of acceptance will be issued only after full payment of the course fees has been received by Fraza Language Training LLC.


PAYMENT TERMS


For students enrolling for the Polish language course for children, payment must be completed at least 2 days before the commencement of classes. Fees can be paid by bank transfer or via a payment link provided upon request. Bank charges for both sending and receiving banks are payable by the sender.


COURSE START DATES


All courses have fixed starting dates and schedules. Once enrolled, students are expected to attend according to the agreed schedule. Any transfer to a different group must be approved by the teachers and based on the child’s language and maturity level. Group courses are subject to a minimum enrollment requirement. The commencement of a group course is conditional upon the registration of a minimum of five (5) students. The language center reserves the right to postpone or cancel a group course if the minimum number of participants is not met.

Private Classes may commence at any time, provided that payment has been made and the schedule has been confirmed.


COURSE LEVELS


Fraza Language Training LLC offers Polish language courses accommodating for a wide range of ages and linguistic ability.

The level is adjusted for each group individually.


TIMETABLE


Polish courses for children are organized in 2-hour blocks once per week on Saturdays during the Academic Year.

Private Classes offer full flexibility about level and curriculum. Instruction is tailored to each student’s individual proficiency and learning needs, with the teacher adjusting content and pace accordingly.


ATTENDANCE


Consistent attendance is key to language progress and course completion.

Missed classes are not refundable or transferable.

Private Classes can be rescheduled with 24 hours’ notice. Short-notice cancellations are non-refundable.


LATENESS


No recovery or compensation will be provided for the missed portion of a class due to late arrival.


WITHDRAWAL POLICY


Withdrawal refers to ending a course after it has started (groups and individual formats). Requests must be submitted in writing to the school. No tuition fees will be refunded after the course begins. Courses are non-transferable and cannot be exchanged for other services. All withdrawals follow a strict no-refund policy.


DEFERRAL POLICY


Polish language classes for kids have fixed starting dates and schedules according to the level. No deferral would be granted once the course begins.


GENERAL CANCELLATION POLICY


A “cancellation” refers to a change made before the first course confirmation letter date. A full course of study is the initial enrolment period; extensions are treated as new enrolments.

Refunds are processed within 14 days based on the following:

1. 100% refund (excluding non-refundable fees) if cancellation is received at least 40 days before the course start.

2. 50% refund (excluding non-refundable fees) if received 25 days before the course start.

3. 20% refund (excluding non-refundable fees) if received 15 days before the course start.

No refund will be given for cancellations received after these periods.

Payments via third parties will be refunded to the same party. Direct payments will be refunded to the original payment method.


COURSE MATERIALS


All course materials are provided at no additional cost.


PUBLIC HOLIDAYS


No group classes are held on public holidays, and no refund or compensation is provided for missed lessons.


CONDUCT AND LIABILITY


Fraza Language Training LLC is not liable for service interruptions caused by circumstances beyond its control. Fraza Language Training LLC reserves the right to cancel or reschedule a session or course due to unforeseen circumstances, teacher's sickness, or weather conditions.

Students or their legal guardians are liable for any damage to school property or accommodation, intentional or not.


MEDIA AND PUBLICITY


Permission is given by the student, their parents, or guardian with acceptance of these terms and conditions, for the use in Fraza Language Training LLC’s promotional materials of student comments, opinions, images, or video, whether produced by Fraza Language Training LLC or by nominated third parties, unless requested otherwise in writing.


JURISDICTION


  • Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of the UAE.
  • The United Arab Emirates is our country of domicile.
  • Minors under the age of 18 are prohibited from registering as users of this website and are not allowed to transact or use the website.
  • In case of online payment, the cardholder must retain a copy of the transaction records and the merchant's policies and rules.
  • Fraza Language Training LLC will NOT deal with or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries by the law of the UAE.
  • The UAE introduced VAT from 1 January 2018 at a standard rate of 5%. As per the ‘UAE Executive Regulations of the Federal Decree-Law on Value Added Tax (VAT)’, all the fees charged by Fraza Language Training LLC will be subject to VAT as prescribed by the law.


PRIVACY POLICY


  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • By leaving a request on our website, you are providing your consent to receiving calls, messages through WhatsApp and other messages, along with email communication about the educational services and promotions offered by Fraza Language Training LLC.